Privacy Policy
1. Identification.
1.1. Grupo Feel The City, (hereinafter, FTC), with EIN: B90206152, with registered office at Calle Almirante Lobo 2, 4th floor left, 41001 Seville (Spain), Telephone: +34 600 124 206, and email address info@feelthecitytours.com; is the owner of the website located at the Internet address https://www.palaciorealtickets.com/ and of its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
1.3. The person accessing this Website (hereinafter, the User) declares that they have reached the minimum legal age required to provide consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all the provisions of its legal information, this Privacy Policy and its Cookie Policy, as well as any specific conditions established for the use of certain services. If the User does not accept any of the aforementioned provisions, they must refrain from accessing this Website.
2. Processing of personal data as data controller.
2.1. Further information regarding the different processing activities carried out by FTC as data controller is provided below.
| Processing relating to telephone calls. | |
|---|---|
| Who is responsible for processing your data? | FTC (further information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or to which you authorise access, for the purpose of managing your purchase of tickets (access rights and supplementary services) for the tours offered on this Website, acquiring the tickets and sending you communications related to our services by telephone call, email, WhatsApp message or SMS. |
| How long will we retain your data? | Personal data are retained while the matter discussed during your call is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, the need to satisfy the legitimate interests pursued by the data controller. |
| To which recipients will your data be disclosed? | Data are not disclosed to third parties, except with prior authorisation, where required by law or where strictly necessary to fulfil the intended purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, withdraw your consent, access, rectify, erase and obtain the portability of your data, restrict and object to its processing, and not be subject to decisions based solely on automated processing of your data, where applicable (further information in section 5). |
| What information are you required to provide? | You are not required to provide any information in order to contact us by telephone. |
| Processing relating to emails. | |
|---|---|
| Who is responsible for processing your data? | FTC (further information in section 1.1). |
| For what purpose do we process your personal data? | We process personal data for the purpose of managing the matter described in your email. |
| How long will we retain your data? | Personal data are retained while the matter described in your email is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To which recipients will your data be disclosed? | Data are not disclosed to third parties, except with prior authorisation, where required by law or where strictly necessary to fulfil the intended purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, withdraw your consent, access, rectify, erase and obtain the portability of your data, restrict and object to its processing, and not be subject to decisions based solely on automated processing of your data, where applicable (further information in section 5). |
| What information are you required to provide? | You are not required to provide any information in order to contact us by email. |
| Processing relating to participation on social media. | |
|---|---|
| Who is responsible for processing your data? | FTC (further information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or to which you authorise access, for the purpose of managing contacts on social media. |
| How long will we retain your data? | The personal data you provide will be retained while your communication is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To which recipients will your data be disclosed? | Data are not disclosed to third parties, except with prior authorisation, where required by law or where strictly necessary to fulfil the intended purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, withdraw your consent, access, rectify, erase and obtain the portability of your data, restrict and object to its processing, and not be subject to decisions based solely on automated processing of your data, where applicable (further information in section 5). |
| What information are you required to provide? | You are not required to provide any information in order to contact us through social media. |
| Processing relating to the ticket booking section. | |
|---|---|
| Who is responsible for processing your data? | FTC (further information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or to which you authorise access, for the purpose of managing your purchase of tickets (access rights and supplementary services) for the tours offered on this Website, acquiring the tickets and sending you communications relating to this management by telephone call, email, WhatsApp message or SMS. |
| How long will we retain your data? | Personal data are retained while your ticket booking is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data are not disclosed to third parties, except with prior authorisation, where required by law or where strictly necessary to fulfil the intended purpose, such as disclosure to the monument operator. |
| To which recipients will your data be disclosed? | Data will not be disclosed to third parties, except where required by law or with your prior authorisation. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, withdraw your consent, access, rectify, erase and obtain the portability of your data, restrict and object to its processing, and not be subject to decisions based solely on automated processing of your data, where applicable (further information in section 5). |
| What information are you required to provide? | The fields in the form marked as mandatory must be completed for security reasons. If these fields are not completed, the information request cannot be submitted. |
| Processing relating to requests for information. | |
|---|---|
| Who is responsible for processing your data? | FTC (further information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or to which you authorise access, for the purpose of managing your request for information. |
| How long will we retain your data? | Personal data are retained while your ticket booking is being managed, or for the minimum period necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is that processing is necessary in order to take steps at the request of the data subject prior to entering into a contract. |
| To which recipients will your data be disclosed? | Data will not be disclosed to third parties, except where required by law or with your prior authorisation. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, withdraw your consent, access, rectify, erase and obtain the portability of your data, restrict and object to its processing, and not be subject to decisions based solely on automated processing of your data, where applicable (further information in section 5). |
| What information are you required to provide? | The fields in the form marked as mandatory must be completed for security reasons. If these fields are not completed, the request to keep you informed cannot be submitted. |
3. Social media.
3.1. By accessing FTC's social media accounts, the User accepts the processing of their personal data by the corresponding social media platforms in accordance with their privacy policies:
4. Warranty.
4.1. The User warrants that the data provided are true, accurate, complete and up to date, and shall be responsible for any direct or indirect loss or damage that may arise as a consequence of a breach of this obligation.
4.2. If the data provided belong to a third party, the User warrants that they have informed that third party and obtained their authorisation to provide their personal data to FTC.
5. Rights
5.1. The rights available to the User as a data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning them are being processed and, where that is the case, the right to access the personal data.
- Right to rectification: the right to obtain, without undue delay, the rectification of inaccurate personal data concerning them, and to have incomplete personal data completed, including by means of providing a supplementary statement.
- Right to erasure: the right to obtain, without undue delay, the erasure of personal data concerning them.
- Right to restriction of processing: the right to obtain restriction of the processing of their data.
- Right to data portability: the right to receive the personal data concerning them in a structured, commonly used and machine-readable format, and to transmit those data to another controller without hindrance from the controller to which the personal data were provided.
- Right to object: the right to object, at any time and on grounds relating to their particular situation, to the processing of personal data concerning them.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.
- Right to withdraw consent: the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before info@feelthecitytours.com by submitting a written request addressed to info@panchotours.com.
Consent to the use of cookies.
For our website to function properly, we use cookies. To obtain your valid consent to the use and storage of cookies in the browser you use to access our website, and to document that consent appropriately, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, the Netherlands. Website: https://cookiefirst.com, hereinafter referred to as CookieFirst.
When you access our website, a connection is established with the CookieFirst server to enable us to obtain your valid consent to the use of certain cookies. CookieFirst then stores a cookie in your browser so that only the cookies to which you have consented can be activated and so that your consent can be appropriately documented. The processed data are stored until the predefined retention period expires or until you request the deletion of the data. Notwithstanding the foregoing, certain mandatory statutory retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyse traffic and improve the user experience. These cookies collect information about how visitors use our website, which helps us optimise it. The information collected by these cookies may include data concerning your device, browser and activities on our website.
For further information about how Google uses cookies and how you can manage your cookie settings, we recommend visiting the Google Privacy Policy.
Data processing agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that the data of visitors to our website are processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data are collected:
- Your consent or withdrawal of consent
- Your anonymised IP address
- Information about your browser
- Information about your device
- The date and time on which you visited our website
- The URL of the webpage on which you saved or updated your consent preferences
- The approximate location of the User who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked on the cookie banner