Frequently Asked Questions about the Royal Palace of Madrid
Is the ticket to enter the Royal Palace of Madrid included?
Yes, all our products include the entrance ticket to the monument (except when purchasing the audioguide only).
Are the tickets for the Royal Palace and the Royal Galleries included if I make a booking that includes a GUIDED TOUR?
If you make a booking request that includes a guided tour of the Royal Palace, you will not receive your tickets by email. Once your booking has been confirmed, you must go on the day and at the time of your guided tour (arrive 15 minutes before the start of the tour) to the meeting point indicated in the confirmation email. There you will receive your tickets from our staff and you can start the visit with your guide.
Are the tickets to the Royal Palace included if I make a booking that includes an AUDIOGUIDE?
If you make a booking request with an audioguide, you must follow the instructions indicated in the confirmation email for downloading or collection.
What documentation do I need to access the Royal Palace of Madrid?
It is essential to carry your identity document (DNI) or original physical passport.
Can I bring the tickets for the Royal Palace in digital format?
Yes, no problem. They can be presented in any digital format as long as the QR is legible.
Do children need tickets to access the Palace and the Gallery of the Royal Collections?
Everyone needs tickets to access the Royal Palace of Madrid regardless of age. Without a ticket you will not be able to enter the monument.
Can I modify or cancel my tickets for the Royal Palace Madrid?
Once the booking request has been made, as published on the website and explicitly accepted during the purchase process, including the last step in which acceptance of the withdrawal policy is marked, it will not be possible to change the name, date or time, or cancel the tickets; therefore, you are not entitled to any refund. There are no possible exceptions or reasons (COVID, illness, work reasons, trip cancellation, etc.), as published and defined by the monument: “Once tickets have been purchased, returns or exchanges will not be accepted, the purchase being final.” Once the purchase has been made, THERE WILL BE NO RIGHT TO RETURN OR REFUND OF THE AMOUNT PAID, in accordance with the public regulations of the monument, except in the following cases:
- If a purchased service cannot be provided due to closure of the monument, you will be entitled to a full refund, which will be made automatically by the same method used to pay for the ticket.
Do children need tickets to access the Palace and the Gallery of the Royal Collections?
Everyone needs tickets to access the Royal Palace of Madrid regardless of age. Without a ticket you will not be able to enter the monument.
Can I exercise the right of withdrawal?
No, as set out in Law 3/2014 of 27 March, which amends the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November. As indicated in Article 103 regarding the exceptions to the right of withdrawal:
1) The provision of services related to leisure activities, if the contracts provide for a specific date or period of performance.
1) The provision of services related to leisure activities, if the contracts provide for a specific date or period of performance.
Can you eat inside the Royal Palace?
No eating is allowed inside. There are certain areas within the site enabled for eating, resting or going to the bathroom.
Is there a cloakroom service at the Royal Palace of Madrid?
There are no cloakrooms at the Royal Palace of Madrid.
Is the visit to the Madrid Palace cancelled in case of rain?
No, the visit takes place in any weather conditions.
What happens if the Royal Palace or the Royal Galleries close to the public?
On exceptional occasions the monument notifies us with very little notice of its closure. In this case we can reschedule you for another day or refund 100% of your money. Closure of the monument is rare.