Frequently Asked Questions about the Royal Palace of Madrid

After completing your purchase, you will receive a confirmation email with the details of your reservation.

Tickets will be sent by email:

• Up to 24 hours before the visit for advance bookings.
• Up to 1 hour before the visit if the reservation is made on the same day.

For some guided tours, tickets are delivered directly at the meeting point by the guide. All instructions will be provided in the confirmation email.

All reservations include:

Admission to the Royal Palace of Madrid and an audioguide service.

In addition, some products may include additional services such as a guided tour or a private tour.

For guided tours and private tours, tickets are delivered in person on the day of the visit by the guide or authorised staff.

The meeting point and check-in time will be indicated in the confirmation email.

It is recommended to arrive at least 15 minutes before the start of the activity.

Yes. You can present your tickets directly from your mobile phone as long as the QR code is legible.

Once the purchase has been confirmed, tickets do not allow changes to the date, time, name or cancellations, in accordance with the monument’s regulations.

Refunds will not be issued except in the event of an official closure of the venue or the impossibility of providing the contracted service.

No. According to current consumer regulations, the right of withdrawal does not apply to services related to leisure or recreational activities with a specific execution date.

It is necessary to present a valid original identity document, such as a national ID card or passport.

Yes. All visitors, regardless of age, require a valid ticket to access the monument.

In exceptional circumstances, the monument may close to the public for operational or institutional reasons.

If this happens, you may choose between a date change or a full refund of the amount paid.

A visit to the Royal Palace usually lasts between 1.5 and 2 hours, depending on the route and the amount of time you spend in each room.

The best time to visit the Royal Palace of Madrid is usually early in the morning (10:00 a.m.) or early in the afternoon (2:30–3:30 p.m.), when there are generally fewer visitors.

Weekends and public holidays tend to attract a higher number of visitors, so booking online in advance is recommended.

Yes. Both attractions are located very close to each other, and many visitors take the opportunity to visit both on the same day.

The Royal Palace is one of the most visited monuments in Madrid, especially on weekends, public holidays and during peak tourist seasons.

Booking online in advance helps ensure availability for your selected date.

Yes. The Royal Palace provides a cloakroom or luggage storage service for certain personal belongings.

Conditions of use and size limitations may vary depending on visitor numbers and the monument’s operations.

Eating inside the rooms of the monument is not permitted. Some outdoor areas have designated spaces for resting.

No. Visits take place as normal even in rainy weather conditions.