Frequently asked questions
Is the entrance ticket included?
Yes, all our products include the 'skip the line' ticket, which means that you do not have to wait in line.
Can I buy only the entrance ticket?
No, on our website we sell the ticket with the tour, which is the best way to see the monument without missing any detail.
Do I have to pay anything else?
If the group exceeds 8 people the monument requires us to use audio guides. In this case you will have to pay 1 euro per person.
Where is the meeting point?
We are in the Plaza del triunfo, next to the stairs. You can find us with orange or purple umbrellas.
Is it possible to change the time?
Depending on the season we can change the time of your tour subject to availability. You can call us at 637 386 563 and we will be happy to assist you.
What happens if I arrive late?
If the group has left and has already entered the monument, it will not be possible to enter because the security of the place prevents it. The best thing to do is to call us to see all the options we have.
If it rains, does the tour go ahead?
Yes, the tour can be done even if it rains or snows. We will be mainly indoors.
What happens if the monument is closed?
On rare occasions the monument will give us very short notice of its closure. In this case we can relocate you to another day or refund 100% of your money. Closure of the monument occurs on rare occasions.